Returns/Refund Policy

Returns/Refunds Terms and Conditions

All purchases are protected by PayPal's 30-days return policy, which gives you peace of mind when making your purchase with us.

You may request return / refund if:

  • the product is not as described;
  • the product is damaged or faulty;
  • the product is not as ordered;
  • any other reason provided we have agreed to it;

You should not request a return / refund simply because you have changed your mind, since this wastes your time as well as ours, and this will incur a 15% non-refundable processing fee of the total purchase price.

Returns Procedure

You must contact us by email to info@bitinformed.com before seeking to return your order for a refund, so that we can:

1) issue you with a return authorisation code;
2) provide you with the correct address for returns;
3) correct any issue which has caused you to wish to return an order;

We are not responsible for any returns you have sent if you do not contact us first to receive a return authorisation code or if you have sent your return to an address not given to you by us for the purpose.

Thank you for your attention to the above.

 

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